Our bond with our customer does not end at the transaction, our after sales service is always available to customers who require assistance from cleaning to repair.
Our commitment to our customers begins the moment they walk into our store and we stay committed to assist them whenever they need one. Handwriting testimonials of our customers on the Wall of Pride speak of their joy and satisfaction, which vindicate our knowledge, experience, passion, and commitment.
Our enthusiasm towards handcrafted glasses have taught us the rich histories behind the brands that we offer in our store. From the process to the artisan, it demands not only excellence in craftsmanship, but also the demand on attitude and social consciousness. These are the few countless profound principles that we at Iconic Lab would stand firm on.
Thank You For Everything
We will continue to make Iconic Lab not just an eyewear shop, but a place where we could feel pure joy and contentment.
Our sincerest gratitude to all of our friends on the endless support and timeless faith in us.
新年前看到Esther的开箱直播时就直接爱上之这幅duotone铜身镜，于是立刻跟Iconic Lab安排她们的online consultation 确认下脸型各方面是否适合，经Esther专业分析后更确定“要定它了”！欣赏Iconic... Lab的工作热忱，他们不仅仅是推广手工眼镜，也无私分享关于眼镜各种知识，甚至于如何穿搭，如何打造形象，以及亲切的工作服务态度都非常专业。收到实物后，很满意，太精致了！感觉很舒适，也很适合我脸型，感觉戴了幅艺术品在脸上，虽然我长相不怎么回事，哈哈。 期待Iconic Lab接下来更多的分享内容！继续wear to impress!read more
潘俐妘
2022-02-19T16:12:12+0000
Love at first sight ❤️Rigards “銅”身之作，非同凡響，留下的不只是歲月的斑駁，更是雋永的經典。我只能說，這裡不僅僅是眼鏡店那麼簡單～
Eddy Tan
2022-02-17T03:43:39+0000
First time try on hand make frame ! Thanks the TEAM for professional advice and amazing service !! Love it so much !... 😍😍😍🥰🥰🥰read more
Pik Kee Fong
2022-02-05T05:07:14+0000
I want to thank you for the excellent customer service experience and the professionalism in satisfying customer needs.... Your service, great product range, and the consistently pleasant and the positive attitude at iconic lab are second to none. It's nice to know that iconic lab is a source that I can always count on.read more
Jasmine Chong
2022-01-22T23:43:51+0000
在這裡有專業服務指導找到合適自己の眼鏡， Wear to impress！
Elser Yuen 阮
2022-01-21T16:17:18+0000
难得找到一间服务态度都非常好的眼镜店，出色以及时尚感把整体看起来都神采飞扬，喜欢😍
Vivienne Ng
2021-12-31T05:28:00+0000
从旅游业到房产业已入行6年，经历了学习期及适应期再到争取突破。偶然之下邂逅 Iconic Lab，Esther 给予了她最好的建议并成功地提升了我的形象。起初不以为然，... 直到我以590万的成交额连续签下3笔交易时才喜出望外，我开始琢磨并改进自身的呈现方式，希望可以进一步提高。 而后我的工作伙伴告诉我我看起来不一样了，有什么不一样？ 她无法解释，就是不一样了，我想这是一个成功的形象转变吧？业绩反映的正是如此😉read more
Robin Hii
2021-12-20T14:55:30+0000
Ragged and vintage is my style, Esther had just provide me the best pair that match my personality! Did I impressed... anyone by wearing it? I don’t know. But surely I’m impressed by iconic lab’s service and the spirits behind. Will I be coming back for another pair? The answer will be YES, and this I know for sure.read more
Superb service from the lady boss and staffs! I have been struggling to find one nice pair of glasses, but thanks to... the lady boss who introduce me and find the most suitable pair of glasses for my face shape, now I enjoy wearing specs more than before! check them out guys!read more
Never feel too late to meet them ! 进去了才发现他们全独特的镜框，超友善的服务！重点！ 是可以让自己焕然一新的感觉！大大建议大家前往改变形象😎
Calven Chin
2021-10-03T04:26:23+0000
这里有我要找很久，很独特，很个人风格的手工眼镜。服务超级棒！
Xin Yi
2021-09-16T13:56:08+0000
Visited Iconic Lab the very first time in 2015 and got attracted to the meticulous service provided. If I were to give... a best service award to all the optical shops that I've visited in my life, it'll definitely be Iconic Lab. Revisited after 6 years and I'm glad to say, there is no disappointment nor regrets. Keep up with the great work, Iconic Lab!read more
ChengHaw Yee
2021-09-11T04:37:19+0000
終於拿到了我人生的第一幅日本手工眼鏡，十分感謝Iconic Lab老闆Esther的細心服務，由於職業關係，可靠的眼鏡對我來說十分重要，在這裏除了能買到品質、設計、和五星的服務外，最重要的是買到全新的形象。如果你追求優質的眼鏡和生活態... 度，這裡絕對能滿足你的需求，絕對物有所值，推薦！#weartoimpressread more
Jerrie Yong
2021-09-08T15:53:40+0000
Premium products with excellent service from iconic lab, thanks to esther and all team. keep yours passion and provide... the best services to all lovely customers 💪🦾🔥Regarding my new image v new glasses ... ...... IT TIME TO LOSE WEIGHT......read more
Jeffrey Loo
2021-05-04T10:22:30+0000
Wow! That’s totally Awesome, they had just replaced a brand new spectacle for me free!!! Great services n will stick to... them for my next spectacle again 🙂read more
Terrence Ng
2021-04-25T05:01:24+0000
I never thought handcrafted eyewear is an exquisite products which emphasized heavily on both human factors and... ergonomics too. In the past one year i just thought they're premium just because they're handcrafted, apparently I WAS WRONG after I'm wearing it for a week. I rarely write review but i ought to this round.Human factors and ergonomics is what impressed me. If you choose to visit typical optical stores out there, you will never able to dig out the differences between mass-production eyewear versus handcrafted eyewear, for the rest of your life. What is the human factors? How does ergonomics feel like? The answers is at Iconic Lab. Better still, Iconic Lab solved my left eye strain torturing me in the past 4 years. They tuned SPH on both left and right lenses with new algorithm to get rid of visual misalignment. Thank you Iconic Lab made my first debut on handcrafted eyewear, from now on, for sure eternally. Is There Still Anything That Love Can Do? - RADWIMPSread more
Bought 2 set glasses from here. Very good service and good quality glasses.❤️❤️ Thanks Esther for the recommendation,... now i everyday wear the one u recommend me earlier. Very comfortable and i like it very much.👍👍 no regret at all purchase from here. ☺️read more
Able to get my latest pair with Iconic Lab and I'm lovin' it!
Chiam Tow Jin
2020-12-30T07:16:48+0000
Have purchased two pairs from Iconic Lab and I'm so thankful for their patience in finding the suitable frame and... pairing it with the right power. Everyone is super helpful and passionate in what they do. Thank you!read more
Lee Chee Hong
2020-11-28T07:03:16+0000
Got my 2nd pair of glasses from Iconic Lab last week. Nice quality frame and great service by Esther and Jon.
Zuec Khoo
2020-11-27T14:39:46+0000
This is my second time purchasing from Iconic Lab and I have been friends with Esther since my first purchase.Bought... my second pair this week and I love it as much as my first pair! Amazing customer service and everyone is professionalread more
Highly recommend this shop if u want to get a good pair of specs . Good service being provided by their professional... staffs. Thumbs up!!!read more
Key Key
2020-11-12T12:58:10+0000
大爱我的眼镜👓 ，谢谢你们专业的意见。终于今天到手了✌🏻✌🏻 。
Christine Sayuri How
2020-09-11T11:00:49+0000
Rated this Esther and Iconic Lab as 6 star 🌟 🌟🌟🌟🌟🌟upper scale opticians. Very professional and detail in helping you... to choose a spec that suit you the most and yet very comfortable. Exceptional values in return. Thank you so much Esther and team. Keep it up!read more
Wei Chen
2020-09-06T10:40:08+0000
A very professional optician and unique frame in market. Thanks Esther who explained in details and helped me to choose... a suitable frame. Your frame is worth the value. Thank you 🙏🏻read more
Patrick Ang
2020-08-30T05:14:10+0000
It's a great experience to pay a visit at Iconic Lab, thanks Esther for explain everything in details and recommended... the most suitable frame to me. All of their frame are actually very unique in details. You will definitely get very professional services at Iconic Lab 👍👍👍read more
Tan Sie Chun
2020-08-27T13:35:27+0000
非常贴心及温馨的服务🥰🥰🥰实用的防雾眼镜布🤓🤓🤓
Ejye Chen
2020-08-20T13:27:54+0000
Top notch services and 5 stars rating to the team! They are very attentive and interactive. Extremely satisfied in... regards of the spec quality or services by Esther!read more
Marissa Lpm
2020-08-13T07:06:28+0000
They hv great staffs who were very attentive, friendly and so willing to propose the best fit frames to you. So glad to... own my first handicraft spec from Iconic Lab. Thanks Jon and Esther!read more
Anson Yuen
2020-08-13T06:55:19+0000
终于找到懂我的痛苦的人Iconic Lab💝Esther的用心和专业让我非常感动 😍她会是我眼睛的守护天使 😉😉😉🚘 配了Iconic Lab 的 customise polarised black flip... up我可以舒舒服服和很有型的驾车了 😎很贴心还有个小小的note..可爱到~read more
Jason Wong
2020-08-03T13:51:33+0000
Going the extra mile is definitely within the DNA of Iconic Lab in getting me my second pair of right glasses over the... years.read more
Jen Wah
2020-07-23T02:30:25+0000
用心的服务 + 亲切的态度 感恩你们不厌其烦的教导
Susan Tang
2020-07-10T13:40:37+0000
Indeed enjoy the professional service in ICONIC LAB... Being recommended what is suitable for me and definitely value... for money!!! No hard selling environment make us feel comfortable and will come back in future for the next spectacles 😍😍😍read more
Xavier Lim
2020-07-10T13:13:50+0000
Awesome services and delivered very professional advise.. you will definitely find your master piece in Iconic Lab 👓
Cannie Teoh
2020-07-06T07:26:57+0000
第一次收到那么用心+温馨的小贴士，谢谢你们😘🙏 #多谢我的朋友推荐这款#Fogcloth
Francis Lai
2020-06-28T06:36:42+0000
Service good!👍
Wayne Lim
2020-06-21T10:43:15+0000
Definitely one of the best place in KL for handmade glasses, Esther is a great advisor for getting the right advice if... you're not sure what's good for you, I've always find it challenging to find the right frame for myself (I'm choosy too) - but I've found a great one here. Excellent pre and post sales services too! Definitely recommended if you're looking for some high quality handmade glasses!read more
Saraswathy Subramaniam
2020-06-18T00:58:01+0000
Friendly Staffs With Professional Service, Thank You For Explain everything in details and recommended the most... suitable frame to me, 😊read more
Quin Yee
2020-05-26T07:38:41+0000
Staffs are really responsive to all my queries, they are not stingy in sharing additional information.
You will definitely get very professional services here.They explain everything in details and recommended the most... suitable frame to me, totally stress free and no hard selling. Keep it on guys! 👍🏻👍🏻read more
Han Tze Chuan
2020-02-18T17:14:21+0000
Hands down, I can assure you that their service is top-notch, coming from someone that is super picky. Product-wise,... what they offer is not something that you can easily find elsewhere. So basically, Top-notch service + Awesome selection of glasses = A happy customer 😀read more
Adam Lim
2020-02-11T07:05:32+0000
Esther and the team are very professional & helpful. They're patience, never pushy, and always delivering the good... advice. I'm plan to get a another one in the nearly future and definitely recommend to those that looking for a personalized service!read more
Sharon Missy
2020-02-01T10:16:56+0000
Stumbled upon this store by accident and i never regret it! It brings in handmade japanese glasses and each pieces are... unique! They will make sure u feel comfortable with the frames u want and wont force u to buy anything. The hospitality they give is just perfect! Got a pair i love and definitely wont be my last!read more
Steven Tan
2020-01-21T22:12:22+0000
Thanks Esther for helping choosing the spec which is suit with my face and she do provided a lot of opinion and... suggestions for me as well... 👍👍👍read more
Amazing authentic Japanese handcrafted specs not to mention their warm and professional service! 10/10 will recommend... iconic lab to others!read more
Suanne GS Tay
2019-12-15T15:12:59+0000
Esther and her team are very professional. Thanks for the great patience for helping me to choose the frame that suits... my face shape! Will definitely recommend to those that looking for a personalized service!read more
Tesh Chopra
2019-11-21T11:39:18+0000
Best optometrist I have encountered upon.
Max Heng
2019-11-17T12:33:03+0000
Excellent service with great passion delivered from the team! Warm and delicate is the key elements that I felt... distinguished them with other shop I bumped into. Finally, I walked away with an exquisite selected spectacles!read more
Ellen Chong
2019-11-07T15:28:49+0000
An experience like none other.. I’ve been considering changing my glasses for a while and after being recommended by... some of my family members to this shop I thought I would give it a try.. Being very conservative and afraid to try new styles I was cautious about changing the style of my frame (which has been more or less the same for 10 years) I wasn’t sure what would be a suitable look but Esther knew.. She looked at the shape of my face and recommended a few styles - it wasn’t long before we found the perfect one to give me a fresh new look 🙂 Her team members are also amazing.. they offered to clean my glasses for me while I was trying on a few pairs and the best part was they even tightened the screws on my old glasses! Now that’s attention to detail .. I learned from the experience that a pair of glasses that suits your personality does exist! I was already pleased with my refreshed look, but when the people around me noticed and complimented me on my new look that was an additional boost to my confidence ☺️While this is also the most expensive pair of glasses I’ve gotten so far, the quality of the product and the service I received was certainly worth it.. Thank you Iconic Lab ❤️read more
Awesome services from Esther and the staffs. Loving the specs and good advises from them. Best specs 👓! ❤
Keitlyn Ha
2019-09-21T13:49:57+0000
Most of my friends give me good accompliment ! very pretty! look younger! i am so happy when i hear the nice words... 🥰Good service and very professional ! i never see a service that provides you each explanation so detailed ! i am so impressed ! i would like to recommend Iconic Lab is best optician shop that you must go !read more
Shalyta Marhalim
2019-09-16T12:11:09+0000
Esther, Yong and Sun are really really nice and friendly. Thankful that we walked in to the shop. Never thought we... could modify my glasses (done elsewhere) to have a nose gap thus resulting in clearer vision. Esther was so so kind to advise and have it modified. Now I can use this glasses daily. She wasn't calculative in helping me eventhough it was my existing glasses which wasn't from Iconic Lab. That itself deserves an applause. We will surely come back to Iconic Lab for new pairs and recommend to friendsread more
Masknee Jamil
2019-09-15T09:43:54+0000
Awesome piece of eyeglass! I just bought my very own clear eyeglass ! It is really game changing where i never had this... kind of eyeglass! I really love it! Definitely will get another design ! You guys should too! No regret i would say!read more
Kane CY
2019-09-10T10:54:57+0000
A Great BIG shout out to Esther&Grace. They truly value their customer, treat every customer with courtesy and respect.... At Iconic Lab I bought the best specs I've ever worn in my life.read more
It's a great experience to pay a visit at iconic lab because the shop will recommend u the right specs that suits your... face, your taste and your style. All of their frame are actually very unique in detail and it comes in great form of flexibility and sustainability. Thanksread more
跨别5年多，我都没换过眼镜了，因为我很担心配到不好看不适合我的眼镜。这次我就放心了，因为有iconic lab，她们会依照你的轮廓和气质，精心挑选出一副最适合的眼镜。到现在我还记得Esther一句话，“要别人觉得，是你戴眼镜戴得很好看”... 。而且，我戴了20多年机器制造的眼镜，即使有品牌都是外形生硬的，这次我选择了iconic lab销售日本老师傅纯手工制造的镜框，不止好看，最重要戴得舒服。read more
Tony Khor
2019-05-06T18:44:43+0000
Plenty of sticky notes and instant photos hand written by their customers attract my attention to go in and be... busybody. When their professional knowledge sharing comes with patient, there goes a YES from me to be a part of them, wear to impress! And new friends found.read more
Jonathan Ong
2019-05-04T11:54:23+0000
Top notch service and customized frames, the best part of it is the experience throughout - kudos to Esther for... listening patiently and recommending the best option to her clientsread more
Uree Ty Rajandran
2019-04-22T15:13:13+0000
The two pair of glasses I’ve gotten from Iconic Lab are by the far the best out of all the different ones I’ve worn for... the past 16 years! The price is a real bargain for what you’re getting - hand-crafted and one of it’s kind. The quality is impressive and might I add the service provided by Esther just sets all optometrists so far behind. They can all learn a thing or two from her, that’s for sure!I’m always leaving the store with a smile on my face! Quality glasses paired with quality service.Definitely ONLY getting my glasses from here, moving forward!read more
Friendly staff and professional service. Love my new pair of glasses. Keep up the good work!
Siew Ling
2019-01-12T13:16:49+0000
Thanks Esther. Like the specs very much and I have no difficulties in adapting to the new specs which I always had... previously, and afraid of changing a new one. Thanks also for helping me to choose the right frame to suit my face 😍. Give you 5 stars for your professionalism.read more
Mai Nam Nguyen
2018-12-29T03:50:23+0000
Thank you Esther and the team for the very warm and cozy experience of having a cup of tea while choosing suitable... pairs of spec.read more
Ivan Lee
2018-12-15T15:53:53+0000
Never knew the importance and how much can a glasses change your appearance. Thanks to Esther and her team, I’m able to... get not only a pair of glasses that helps my vision but also a pair of glasses that really compliments me. Really appreciate the service and product provided. Trust me, it’s truly an unforgettable experience in here.read more
Amanda Chiam
2018-12-14T03:27:09+0000
兩年前跟老公一起買了一副，每次來Mid Valley 都會忍不住往Iconic Lab看看，跟Esther 還有她的助手打個招呼。有一次，眼鏡的nose pads螺絲掉了，用牙簽緊急處理一下，Esther... 知道後剛好她的助手就在附近，我們約好在cafe見面跟我的眼鏡上螺絲。這種真誠的服務，我真的很感恩認識她們。兩年後，我再買一副。原因是太喜歡她家的眼鏡，還有服務。read more
Huei Paer Lee
2018-10-23T14:33:49+0000
Passion + warm service +vintage glasses . That is my impression about iconlab. Esther a lady with a servant heart, who... is always trying her best to give her profession advice to customer .cause she do care ,and she want you wear to impress.read more
Rachel Lai
2018-09-25T04:17:58+0000
Esther was really nice and provided an excellent service in helping me find a spec that suited to my preferences and... face type. Every individual glasses on display are very detailed, unique and possess a high standard. 10/10 would recommendread more
Jia Cheng Lee
2018-09-05T15:37:39+0000
Cosy shop with excellent service !The right place for those looking for authentic handcrafted artisan eyewear from... Japan.read more
Chan Mei Ling
2018-08-22T12:09:02+0000
My Hubby and I ❤️ LOVE 💕 our glasses 👓. Good quality👍. Excellent and friendly service 😊 Recommended!
Received warmth and professional service from Esther who guided me through the selection of glasses and eye... examination. Very enthusiastic boss!read more
Law Heng Leong
2018-07-10T13:50:47+0000
Loving my spec. Esther really give exceptional advice and service for choosing the right kind of frame for me. The... craftsmanship is exquisite and sure worth every penny of it. Thanks Iconic Lab. Recommended!read more
Serge Lim
2018-05-12T13:14:02+0000
Very well made and high quality glasses that will not leave you disappointed. Definitely worth it in terms of build... quality, craftsmanship and comfort. Not to mention they have great customer service, definitely would recommend Iconic Lab to anyone.read more
Daleena Fadil
2018-04-08T17:54:28+0000
The service from the staffs together with the quality of the glasses are the major part that make Iconic Lab a unique... and the perfect optometrist for you. I had my spec done and totally satisfied with handmade glasses. Highly recommended!!read more
Horn Lim
2017-01-07T09:17:51+0000
Xin Ting Goh
2016-12-19T03:46:44+0000
眼睛的设计都很精美，而且服务很周到Esther介绍了很适合我的镜框我很喜欢�谢谢�
Ticky 特奇
2016-11-04T12:37:35+0000
Ticky 特奇
2016-10-17T10:43:15+0000
My new glasses,i like it!Nice!Esther谢谢你那么用心和细心的为客人讲解每副眼镜构造和细节。你的服务态度很贴心。
Matthew Chong
2016-10-14T02:09:16+0000
My experience at Iconic Lab was a remarkable one. The staff gave great advice on what type of frame suits ones facial... construct. They have a good selection of unique eyewear to choose from and the service was very good. Overall a great experience getting my first pair of handcrafted glasses.read more
Karl Heng
2016-10-10T05:49:03+0000
Karl Heng
2016-10-10T05:49:03+0000
Michael Chai
2014-11-02T14:31:18+0000
New optical shop in Midvalley. . Open by my family's member...
